Cover Engineer Privacy Policy
Effective Date: Monday 2nd March 2026
This Privacy Policy explains how Building Services Ai Ltd collects, uses, stores, and shares personal data in connection with Cover Engineer.
1. Who we are
Cover Engineer is operated by:
Building Services Ai Ltd
128 City Road, City of London, EC1V 2NX
Email: info@buildingservices.ai
Telephone: 0207 1268 190
Website: https://Cover.Engineer
For the purposes of applicable data protection law, Building Services Ai Ltd is the data controller unless otherwise stated.
2. Scope of this policy
This Privacy Policy applies to personal data relating to:
website visitors;
engineers;
site-side users;
client contacts;
support contacts;
other individuals whose personal data is processed through Cover Engineer.
3. The personal data we collect
We may collect and process the following categories of personal data:
Identity and contact information
full name
email address
telephone number
postal address
account login details
Professional and profile information
trade or engineering specialism
qualifications, certificates, and tickets
employment history or experience
profile information
availability and location preferences
review and booking history
Compliance information
right-to-work information
onboarding documents
verification data
insurance or certification details where relevant
Booking and operational information
shift postings
applications
booking confirmations
site instructions
messages and communications
attendance records
timesheets
ratings and reviews
Financial and payment information
bank details
payment information
invoice information
payroll-related information where relevant
Technical information
IP address
browser type
device information
usage logs
cookie and session data
Communications
emails
support requests
enquiries
complaints
feedback
4. How we collect personal data
We collect personal data:
directly from you;
when you create an account or use the platform;
when you complete forms or submit documents;
when you contact us;
from other users where relevant to a booking or platform process;
from third-party service providers involved in verification, onboarding, support, payment, or hosting;
through cookies and website technologies.
5. How we use personal data
We may use personal data to:
create and manage accounts;
operate the Cover Engineer platform;
match engineers with site requirements;
administer applications, bookings, and timesheets;
verify identities, qualifications, and compliance information;
provide customer support;
communicate with users;
improve the website, platform, and services;
maintain platform security and prevent misuse or fraud;
administer billing, invoicing, and payment processes;
comply with legal and regulatory obligations;
establish, exercise, or defend legal claims;
send service-related communications;
send marketing communications where permitted.
6. Lawful bases for processing
We process personal data where one or more of the following lawful bases applies:
performance of a contract;
compliance with a legal obligation;
legitimate interests in operating, securing, and improving the platform;
consent, where required.
7. Sharing personal data
We may share personal data with:
engineers and site-side users where relevant to applications and bookings;
payroll, payment, and invoicing providers;
onboarding, identity verification, and support providers;
cloud hosting and software service providers;
professional advisers, insurers, auditors, and legal representatives;
regulators, law enforcement, courts, and public authorities where required;
a purchaser, investor, or group company in connection with a business transfer, subject to appropriate safeguards.
8. International transfers
Where personal data is transferred outside the UK, we will take reasonable steps to ensure appropriate safeguards are used where legally required.
9. Data retention
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including for legal, regulatory, tax, accounting, security, and dispute-resolution purposes.
Retention periods may vary depending on the nature of the data and the reason it was collected.
10. Data security
We use appropriate technical and organisational measures to help protect personal data from unauthorised access, loss, misuse, or disclosure.
However, no system can be guaranteed to be completely secure.
11. Your rights
Subject to applicable law, you may have the right to:
request access to your personal data;
request correction of inaccurate data;
request deletion of your data;
request restriction of processing;
object to processing;
request transfer of your data where applicable;
withdraw consent where processing relies on consent.
To exercise any of these rights, please contact: info@buildingservices.ai
12. Marketing
Where permitted by law, we may send service updates or marketing communications.
You can opt out of marketing communications at any time by using the unsubscribe link where available or by contacting us at info@buildingservices.ai.
13. Children
Cover Engineer is not intended for children under the age of 18, and we do not knowingly collect personal data from children.
14. Complaints
If you have concerns about how we handle personal data, please contact us first at info@buildingservices.ai.
You may also have the right to complain to the Information Commissioner’s Office.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on https://Cover.Engineer.
16. Contact
Building Services Ai Ltd
128 City Road, City of London, EC1V 2NX
Email: info@buildingservices.ai
Telephone: 0207 1268 190
Website: https://Cover.Engineer